Get in touch…

WHERE ARE YOU BASED?

We are based in Epsom, Surrey, about 15 minutes from the M25, Junction 9 and the A3, Tolworth Junction.

WHAT AREAS DO YOU COVER?

We are based in Epsom, Surrey, and have had items go all over the South East and London.

We are unable to send our vintage pieces by a boxed courier company such as DPD or EVRI, but we welcome transport couriers who can collect and deliver or return our items personally. The courier must be happy to transport delicate items and be able to protect the furniture in transit with appropriate transport blankets and strapping. Many of our commercial clients work this way, and use their own preferred couriers to transport pieces all over the UK for photo shoots and other marketing events. So, whether you are near or far, if you find a great courier who can offer you this service, at a cost that works for you, there really are no limits to where your venue is located.

For our personal delivery service, we tend to work within an hour's drive of our studio, but we have travelled further afield for larger events, so it's worth getting in touch with your details. We will always do our best to find workable solutions for our clients.

For ALL AFLUTTER, our streamer decor range, we often use boxed courier companies, such as DPD and EVRI, for both delivery and return collection. They cover most postcodes on the UK mainland, but if you live in a postcode that has issues with boxed couriers, we may be limited on getting our items to you in a reliable way.

IS THERE A MINIMUM HIRE CHARGE?

Yes, our minimum hire charge is £300 for DIY Collection & Return.

Delivery & Return Collection requires a minimum spend of £500 for venues within one hour’s drive from our home studio, and £1000 for venues over this time frame.

Last minute bookings (those made with less than three months to an event) have no minimum charge however.

HOW MUCH IS THE SECURITY DEPOSIT?

The amount depends on your order but this will be clearly explained on your quote. Once you have returned your items to us, we will check them over and, assuming all is well, we will return your deposit. This is usually within seven days of your return.

DO YOU OFFER DELIVERY?

Most our clients hire on a collection basis, but we are happy to quote for delivery or for you to arrange a courier to collect on your behalf.

Prices start at £100, for a typical Thursday/Friday delivery and Monday Collection.

When hiring your own courier, please be aware that you will be responsible for all items from the point of collection until they are returned to us. All damages must be paid for by the hirer direct. We would strongly recommend that your courier has insurance, so that you can make a claim should any items be damaged in transit.

WHAT SIZE VEHICLE WILL I NEED FOR COLLECTION?

We can give you a rough idea of how much space you will need when we have reviewed your quote. If you have any questions, please don’t hesitate to contact us and we’ll be happy to help.

HOW LONG IS THE HIRE PERIOD?

Our standard hire prices include hire for up to 4 days, with collection or delivery on a Thursday or Friday and return on the following Monday. If you require an extra day, we can create a bespoke quotation on a prorata basis; just let us know what dates you'd prefer.

DO YOU OFFER STYLING ADVICE?

We offer a free video consultation to talk through your ideas and to help you get the most out of our catalogue.

With our Styling Plan Package we can create a set of mood boards, designed just for you, that you can give to other suppliers to help you create a cohesive look for your wedding or event. See our [How It Works][0] page for more info.

DO I NEED TO BUILD ANY OF THE ITEMS?

Some of our items break down for ease of transportation but don’t worry, they will come with the necessary tools and clear instructions on how to put them together.

LOST/DAMAGED ITEMS. WHAT NEXT?

Accidents happen, we understand. When you return the items, we will assess for damage and let you know what the repair/replacement costs will be. These will be deducted from your security deposit and the remainder returned to you. The website catalogue has indicative replacement costs, so you can get an understanding of the replacement value of the items you wish to hire.

DO I NEED TO CLEAN THE ITEMS BEFORE RETURNING THEM?

All items should be cleaned before they are returned to us; we will include clear information about how to do this. We can offer you cleaning of items such as candlesticks for an additional charge.

We ensure all they are sanitised before being rented out again but the longer an item remains dirty, the more chance it has of being damaged and lead to a loss of your deposit.

DO YOU HAVE PUBLIC LIABILITY INSURANCE?

Most definitely! Our policy covers us for public liability up to five million pounds. We would be happy to send you a copy should your venue require this prior to your event.

CAN WE COME AND SEE WHAT'S AVAILABLE?

Of course! The collection can be viewed at our home studio in Epsom. I'm afraid we are't available for drop-in viewings, but do get in touch to arrange an appointment.